Owner FAQs

We treat every property (no matter at what price point) like our own. We prioritize transparency, responsiveness, and long-term client satisfaction. We not only put a focus on owner satisfaction, but we also strive to maintain positive relationships with our tenants. We also set priorities to provide hands-on service and efficient resolution management. As property owners ourselves, we understand the importance of protecting your investment while maximizing its performance.

Each owner is assigned two property managers and owners are free to contact us via call, email, text, etc. We believe in open, honest and fast communication. You’ll receive regular updates, detailed financial statements, and full visibility into your property's performance through our owner portal. If something important comes up, we’ll reach out right away—no surprises.

We handle everything from marketing and tenant screening to maintenance, rent collection, inspections, and lease enforcement. Our goal is to make property ownership stress-free while helping you achieve consistent, long-term returns.

Our screening process includes background checks, credit reports, employment and income verification, and rental history reviews. We only approve tenants who meet our high standards for reliability and responsibility.

While we handle the full screening process, you can choose to be involved in the final approval if you'd like. We’ll provide you with all the information you need to make an informed decision.

Tenants can submit maintenance requests through our online portal or call our 24 hour maintenance line. This open availability allows us to respond quickly and track progress. We work with licensed, insured vendors and keep you informed of any major repairs or costs before proceeding.

Our pricing is competitive and fully transparent. We’ll walk you through our fee structure and ensure there are no hidden charges. You only pay for the services you actually receive. We do not charge any fees until we have a tenant in place.

Owner disbursements are made monthly via direct deposit. On average, our payouts to owners is between the 5th and 10th of each month. You’ll also have access to your income and expense reports at any time through our secure owner portal.

Absolutely. If you have preferred vendors, we’re happy to coordinate with them. Just let us know in advance so we can ensure everything runs smoothly.

We can get started as soon as we’ve completed an initial property review and signed a management agreement. Most properties are up and running with us within a few business days.